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FAQ

What is UltraCash?

• UltraCash is a next generation payment app using which you can pay at shops directly from your mobile phone using your Bank account or Credit Cards.
• You can do mobile/DTH recharge or do bill payments also directly from your Bank Account or Credit Card
• Currently, only ICICI bank account holders can pay using UltraCash

What are the steps of configuring and using UltraCash?

• Download UltraCash from the Play Store
• Open the app and put in your mobile number on which you downloaded UltraCash. This will verify your phone number.
• Configure your Bank account by giving last 6 digits of your bank account.

• ON visiting the shop, tell the shopkeeper you want to pay using UltraCash. Shopkeeper will put in the amount and keep the phone on.
• You need to login your app using secure PIN and then follow instructions – Click Initiate Payment. It would prompt you to Get OTP. Click on Get OTP.
• Once the application gets the OTP, it’ll show the page with Pay Now Option. Take your phone near merchant phone and click Pay Now. You will see the invoice on your Phone with amount. Click pay again to complete the payment. (Note getting OTP can take 10 – 30 seconds so you can request for OTP when you enter the shop) You can also Recharge Mobile, DTH or do Bill Payments (Recharge Section in app) after you configure your Bank account

What are the advantages of using UltraCash?

• UltraCash gives you the freedom to pay merchants, on location, from your bank account using your mobile phone.
• No cash/card required to make payments
• Completely safe and secure transactions directly from one bank account to another
• No need to usecredit/debit cards at time of purchase
• Speedy transfer in few seconds
• No internet connection needed to make payments
• UltraCash is the future of money transactions

How do I make payments withUltraCash?

• Open the appusing the passcodeyou entered during installation. Get OTP by clicking ‘Generate OTP’ button. Keep your mobile ata six-inch distance from themerchant’s phone to receive the invoice. Verify bill particulars and tap ‘Pay’ to make the payment.

Will I be charged for using UltraCash?

• No. UltraCash is a completely free app.

Will I need the internet to run the app?

• Internet connection is required only during the set-up process. Internet connection is NOT required while making a payment

Why do I need an OTP?

• OTP is time-specific and sent exclusively to your phonefrom your bank. It is a security measure to authenticate a transaction from your bank.

How many transactions can I make in a day?

• There is no limit on the number of transactions you can make in a day.

Will I need the internet to run the app?

• Internet connection is required only during the set-up process. Internet connection is NOT required while making a payment

Can I uninstall and install UltraCash again?

• Yes. You can install and uninstall UltraCashany number of times.Your account will be active after you configureUltraCash with proper credentials.

Can I use the app without a bank account?

• No. A bank account is essential to useUltraCash.If you are given UltraCash credits then you can use UltraCash credits to make a payment without adding your bank account.

Do I have to inform my bank before using UltraCash?

• No. UltraCash works within a bank’s framework and does not do anything that is not permissible.

Can I pair UltraCash with any bank?

• You can pair UltraCash with any bank listed in the app’s ‘Manage Accounts’ menu.

How many bank accounts can I pair with the app?

• You can use any number of bank accounts with the app as long as they are linked with your phone number.

Is there a limit on transaction amounts?

• For security reasons, UltraCash has an upper limit of Rs 5,000 per transaction.

How will I get refunds on returned goods?

• Respective merchants will provide refunds on returned goods. The money will be deposited in your bank account within three working days.

Do I get loyalty points for using UltraCash?

• Loyalty points for using UltraCash are awarded depending on active promotion plans.

What kind of phone do I need to use UltraCash?

• UltraCash works on any android smartphone. Support for Windows and iOS will be announced soon.

What do I do if I get a new mobile phone number?

• If you change your mobile phone number, UltraCash will detect an irregularity and prompt you to re-configure UltraCash. Your earlier account will be invalid.

Will UltraCash work if I change my mobile phone but use the same mobile number/ SIM card?

• In case you change your mobile phone, download the UltraCash app on the new device and complete the mobile verification process. Once you provide the secure passcode to authenticate yourself you will be able to use the app with your previous account.

Can I use UltraCash on multiple phones simultaneously?

• UltraCashwill work only onthe phone number that is linked with your bank account.

Will the app work if my phone is paired with a headset/Bluetooth device?

• At the moment of transaction, any headset/Bluetooth device should be unpaired/disconnected.

Is my personal data secure?

• Your personal data is never compromised with UltraCash. All transactions are encrypted. UltraCash strictly adheres to RBI mobile payment guidelines.

What do I do if I forget my password?

• Follow the ‘Forgot passcode’ steps.

Can someone else use UltraCash on my phone?

• UltraCashcan only be accessed with your passcode. Please do not share it with ANYONE.

What should I do if my mobile phone is lost or stolen?

• In case of loss or theft of device, immediately call the UltraCash helpline 08040423456 to deactivate your account.